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Management Studies

Question: 1. Employee empowerment is an essential element of quality management, especially in services. From your own experience, cite instances where a service provider empowered its employee to go the extra mile to delight you. Then indicate an instance where the opposite happened.

2. You have been commissioned to create a local equivalent of the Malcolm Baldrige National Quality Award for your college's campus. The winner will receive free campus parking for one academic year. Prepare a list of criteria for use in deciding who on your campus is most worthy of this award. How would you propose that these factors be measured? Should they be?

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Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92759050

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