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Question: 1. Deming believed poor quality was not the fault of workers but resulted from poor management of the system for quality improvement. Do you agree with Deming's stand on this issue? Why or why not?

2. Deming was not an advocate of mass inspection as a means of ensuring product quality. Explain Deming's beliefs in this area.

3. Select one of Deming's 14 points for management and describe how this point could have resulted in quality improvements in a business or volunteer organization with which you have been involved.

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