Question 1: Critically analyse [i] the factors that influence the level of risk associated with crisis and disaster situations in the tourism, events and hospitality industry and [ii] the risk treatment options to manage crisis and disaster situations.

Question 2: Stakeholder management, communication and consultation are critical elements of successful risk management. Discuss the importance of communication, consultation and stakeholder management, with reference to: (i) macro risks; (ii) micro risks; and (iii) risks arising from visitor behaviour and activities, and explain how communication and consultation can be undertaken.