Question 1: Conflict that occurs between teams in an organization is referred to as:

a. intraorganizational conflict.

b. intragroup conflict.

c. intergroup conflict.

d. interorganizational conflict.

Question 2: There is a dynamic tension between leaders and managers that makes it difficult for each to understand the other.

True

False

Question 3: Which of the following statements best reflects the support for trait theories to identify universal distinguishing attributes of leaders?

a. Trait theory studies have tended to conclude that there are strong implications for training and development rather than selection.

b. Trait studies have identified physical attributes as being more important to leadership than personality or intelligence.

c. Findings on traits as a basis for explaining leader effectiveness are neither strong nor uniform.

d. When looking at physical attributes, height has been the leader attribute with universal generalizability.

Question 4: Which of the following are NOT structural factors in causing conflict?

a. Goal differences

b. Status inconsistencies

c. Values and ethics

d. Authority relationships

Question 5: Participative, considerate leader behaviors that demonstrate a concern for people appear to enhance the health and well-being of followers in the work environment.

True

False

Question 6: Emotional intelligence relates positively to the ability to manage conflict.

True

False

Question 7: In the context of Situational Leadership model, the telling style entails:

a. considerable task and relationship behaviors.

b. low task and relationship behaviors.

c. considerable task behavior and low relationship behavior.

d. low task behavior and considerable relationship behavior.

Question 8: The traditional stereotype of a follower is someone who is in a potent, active, significant role.

True

False

Question 9: Effective followers:

a. uncritically reinforce leaders' ideas.

b. require close supervision.

c. are self-aggrandizing.

d. are courageous.

Question 10: Blake and Mouton's Leadership Grid identifies a country club manager as someone who:

a. exerts minimal effort to get the work done.

b. builds a highly productive work team.

c. creates a pleasing, happy work environment and applies minimal supervision.

d. conforms to requirements and applies considerable pressure on employees to perform.

Question 11: According to Blake and Mouton's Leadership Grid, a manager with a high concern for production and low concern for people would be in what position on the grid?

a. 1,1

b. 9,9

c. 1,9

d. 9,1

Question 12: The conflict that occurs between a company and a union during a strike is an example of:

a. line-staff conflict.

b. horizontal conflict.

c. intragroup conflict.

d. interorganizational conflict.

Question 13: All of the following are characteristics of autocratic leadership style except:

a. highly structured work situation and close supervision.

b. discretionary influence over work environment granted to followers.

c. explicit work orders and minimal follower flexibility in application of work rules.

d. strongly controlled work relationships.

Question 14: To avoid dysfunctional conflicts in virtual teams, a manager should:

a. ensure that the tasks of the virtual teams fit their methods of interacting.

b. make sure that face-to-face interactions are kept to a minimum.

c. make sure virtual team members have threaded discussions.

d. find out a good fit between the values of the individuals and the organization.

Question 15: In the context of transformational leadership, _____ refers to how much concern the leader displays for each follower's needs and acts as a coach or a mentor.

a. intellectual stimulation

b. facilitation

c. individual consultation

d. individualized consideration

Question 16: As a supervisor, you find yourself in a situation where you have good relationships with employees, the task is structured, and you have and can exercise strong position power. Your leadership behavior and style should be:

a. very controlling.

b. task-oriented.

c. employee-centered.

d. autocratic.

Question 17: A customer confronts a sales manager about a faulty product his organization sold to her. The sales manager tells her to file a complaint formally. She learns that she has to fill a complaint form which will be reviewed by the frontline staff and then passed on to the necessary authorities and that the whole procedure will take about 20-30 business days. In this scenario the company is using the _____ technique of addressing conflicts.

a. confrontation

b. distributive bargaining

c. administrative orbiting

d. due process nonaction

Question 18: At a public hospital there is one doctor for neurology, one for cardiology, and another for orthopedics. The structural cause for conflict between these individuals would be:

a. specialization.

b. status inconsistencies.

c. authority relationships.

d. job interdependence.

Question 19: The glass cliff refers to:

a. a trend in organizations to place more women in difficult leadership situations.

b. men perceiving women as less suited to difficult leadership positions due to their lack of decision making experience.

c. women perceiving difficult leadership situations as situations to avoid due to inherent risk of failure.

d. preventing women from taking on difficult leadership situations.

Question 20: It is generally agreed that the trait theories have been very successful in being able to identify universal, distinguishing attributes of leaders.

True

False