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Question 1. Communications can be classified via four methods. Which of the following is NOT one of these methods?

Listening

Verbal

Nonverbal

Written

Question 2. Continuous Improvement is a process of the safety management system that emphasizes the contributions people make to __________ and permanent solutions to problems.

short-range

medium-range

long-range

External

Question 3. __________ is any condition in the workplace that, by itself or by interacting with other variables, could cause death, injuries, property damage, or other losses.

A hazard

An accident

An oversight

A miscalculation

Question 4. What form of communication is best to use in the majority of situations that will arise on the job?

Filter free interaction

One-on-one, positive reinforcement

Oral, then written, followed by feedback

One-on-one and face-to-face

Question 5. In the discussion on "Communication Filters," the author of your textbook lists three of the most common filters. Which of the following is NOT one of these filters?

Knowledge

Bias

Mood

Feedback

Question 6. A __________ environment does not exist.

healthy

clean

zero-risk

noisy

Question 7. Which of the following are NOT included in the hidden costs of accidents?

Lost time by supervision

Medical and compensation insurance costs

Costs of breaking in a new worker

Damages to tools and equipment

Question 8. Safety and health efforts should be __________, budgeted, measured, and evaluated.

fixed

complex

planned

motivation

Question 9. Which of the following is NOT one of the nine elements of a safety management system?

Management leadership and commitment

Analyzing the work and the workplace periodically

Hazard recognition, evaluation, and control

Training and orientation

Question 10. Most safety experts agree that most mishaps in the workplace involve human errors of __________ or commission.

planning

omission

involvement

Attitude

Question 11. Safety costs money, and many managers refuse to invest their money on something that produces no profits. How would you go about convincing your manager he or she is wrong? Give an example of your proof. (Minimum of 200 words)

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