Question 1. Allana schedules her day, but uses the schedule as a loose guide rather than a strict plan. Which theory of time does Allana follow?

Monochronic

Polychronic

Loose

Multichronic

Question 2. Eva is reporting back to her team on a customer call that she had earlier in the day. She shares all of the details, including the ones that reflect poorly on her. How is she staying focused and achieving results?

Being accountable for decisions

Being humble

Reporting information honestly

Treating others with respect

Question 3. What is the number one source of conflict in the work place?

Workplace diversity

Personality differences

Poor communication

Jealousy

Question 4. Edgar sits down with one of his employees to discuss the expected behaviors and consequences of failing to improve the current situation. Which stage of the progressive disciplinary process is Edgar in?

Counseling

Verbal warming

Written warning

Suspension

Question 5. Which of the following is an example of an affirmation statement?

"I will go to the grocery store after work."

"I will try to be a better parent."

"I wish I could win the lottery."

"I will become a more effective coach to my department."

Question 6. William heard about a situation between two of his coworkers. Without investigating further, he decides to confront one of his coworkers on the basis of his assumptions about the situation. Which source of negative conflict could William be evoking?

Poor communication

Competition

Personality differences

Diverse opinions.

Question 7. Rodney is an employee known for being late. What shift should Rodney's supervisor avoid scheduling him for?

Opening shift.

Mid shift.

Closing shift.

He should terminate him.

Question 8. Scott is looking for a low-cost way to have some of his employees trained prior to being sent to work in Turkey. What method would most meet Scott's needs?

Documentary programs

Culture assimilation

Sensitivity training

Field experience

Question 9. Patricia wants to avoid any allegations of favoritism when creating her schedule. How should she do this?

Grant requests based on tenure.

Grant requests based on who makes the request first.

Do not grant any requests.

Create a procedure that outlines how requests are handled.

Question 10. Becky is spreading rumors about a coworker with a malicious intent. What level of the HARM model does this behavior fall into?

Harassment

Aggression

Rage

Mayhem.