Question 1: A major hotel chain wants to compare its hotels to other competitors on the following attributes: convenience of location, friendly personnel, value for money, good housekeeping services, and prompt check out procedures.
Help the hotel chain rate its hotels by designing the following:
a. A Likert scale
b. A semantic differential scale
c. A graphic rating scale
Question 2:
The purchases of coffee made at a coffee kiosk in the lobby of than office buildign over a 13 week period were as follows:
Week 1: 87
Week 2: 81
Week 3: 75
Week 4: 75
Week 5: 75
Week 6: 70
Week 7: 62
Week 8: 62
Week 9: 62
Week 10: 62
Week 11: 62
Week 12: 56
Week 13: 56
Calculate the mean, median, and mode for these data
Prepare a frequency distribution for this data.
Calculate the standard deviation for this data.
How can you as a manager of this coffee kiosk use this information to improve your business?