Question 1: A key part of cultural intelligence training is to:

• Learn a second language the way the natives speak it.
• Understand the history and culture of another culture.
• Learn how to size up the environment to determine which course of action is best.
• Forgive people from other cultures for their mistakes.

Question 2: The diversity umbrella is supposed to include:

• Men as well as women.
• Everybody in an organization.
• All members of the work force except top management.
• Members of all groups who have been discriminated against in the past.

Question 3:

In quid pro quo sexual harassment, the harassed person:

• Is intimidated with sexually-toned language.
• Loses out because of refusal to grant a sexual favor.
• Receives favorable treatment because of refusal to grant a sexual favor.
• Gets even with harasser by harassing him or her.

Question 4: A manager who says to a group member, "Are you going to be stupid for the rest of your life?" is most likely engaging in:

• Competition over limited resources.
• Win-win conflict resolution.
• Negotiating.
• Bullying.

Question 5: Incivility in the workplace has become a significant:

• Reason for filing as worker compensation claim.
• Way to get promoted.
• Source of workplace homicide.
• Source of conflict.

Question 6: Manager Reggie comes from a culture with a high performance orientation so he is likely to reward group members who:

• Have well-developed outside interests.
• Share credit for their accomplishments with the work group.
• Improve their performance and are excellent performers.
• Know how to make him feel like an important manager.

Question 7: A person with high cultural sensitivity is likely to:

• Regard people from different cultures as pretty much the same.
• Be too sensitive to criticism from people from different cultures.
• Recognize nuances in customs among cultures.
• Overlook nuances in customs among cultures.

Question 8: A major component of reframing through cognitive restructuring is to:

• Search for the positive elements in a situation.
• Play a mind game.
• Change the cognitions of the opposing side.
• Agree that you have been in the wrong.

Question 9: A personality clash refers to the fact that sometimes people:

• Basically dislike each other.
• Are violent on the job.
• Have different goals.
• Are too much alike.

Question 10: The method of identifying the true source of conflict and resolving it systematically is called:

• Framing the outcome in positive terms.
• Disarming the opposition.
• Confrontation and problem solving.
• Beginning with a plausible offer, but allow room for negotiation.

Question 11: Many people speak loudly to deaf people, blind people, and to those who speak another native tongue. Based on the information presented in this unit, what mistakes are these people making? Give examples how you would communicate and have a greater appreciation for cultural differences with any of these groups. APA Guidelines are to be used for your in-text citations and sources. 250 WORDS

Question 12: Imagine yourself as a human resources professional who wants to alert top-level management to the importance of a policy against sexual harassment. What interpretations could you make of Table 8.1 to help you emphasize the importance of such a policy? What would your policy include? APA Guidelines are to be used for your in-text citations and sources. 250 WORDS