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1. What causes you the most conflict in your work or school setting? what will you do differently to resolve conflict more effectively?

Stanley McChrystal: Listen, learn ... then lead (Youtube video)

2. In the video above, the General talks about how he served as a change agent in the midst of unplanned change. Based on your readings so far in the course, comment General McChrystal's approach to reaching goals, planning with a team, controlling and reinforcing performance. Share your overall reactions to his presentation.

Operation Management, Management Studies

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