Question 1: ________ represent(s) the cumulative added value of a company's investment in the marketing of a brand over time.

Brand extensions

Co-branding

Brand image

Brand equity

Brand loyalty

Question 2: Maslow's hierarchy is applicable to global marketing because it can help explain how:

basic human needs can drive the development of global products.

"self-actualization" is the highest-order need in Japan as well as Western nations.

status needs in different countries can only be fulfilled with localized products.

"luxury badging" is irrelevant to companies marketing in Asia.

Asians differ from Westerners in their basic physiological needs.

Question 3: Campbell's has been marketing soup in Japan for more than 40 years. Early on, Japanese consumers were not receptive to ads featuring the Campbell Kids and the "M'm M'm Good" slogan. This compelled Campbell's to develop ads featuring a talking soup can known as "Mr. Campbell." Campbell's also developed soup varieties for Japan with fish as the main protein source and spices that reflect local preferences. As described here, which of the following strategies has Campbell's used in Japan?

product-communications extension

product extension-communications adaptation

product adaptation-communications extension

product-communication adaptation

product invention

Question 4: To win a contract to supply the United Kingdom with AWACS military aircraft, Boeing agreed to purchase products from the UK whose value was equivalent to 130% of the contract. This type of pricing arrangement, which is common when the customer is a foreign government and the product has military applications, is known as:

barter.

switch trading.

compensation trading.

offset.

dumping.

Question 5: Which pricing strategy has the advantage of being simple to calculate but has the disadvantage of ignoring demand and competitive conditions?

gray marketing

skimming

penetration

market holding

cost-based

Question 6: Joseph Quinlan, chief marketing strategist at Bank of America, estimated that about 25% of U.S. merchandise exports represent shipments by American companies to their foreign affiliates and subsidiaries. This situation underscores the importance of ________ in global marketing.

dumping

gray marketing

transfer pricing

price skimming

price fixing

Question 7: When Wal-Mart Stores first expanded into Mexico, management established a joint venture with the country's largest retailer. Judging by the approach Wal-Mart used, management must have viewed Mexico as:

culturally close and easy to enter.

culturally distant and easy to enter.

culturally close and difficult to enter.

culturally distant and difficult to enter.

culturally difficult and easy to enter.

Question 8: Which personal computer company began life as a b-to-b marketer and then began marketing direct to the home PC market?

Hewlett-Packard

Compaq

Dell

Acer

Sony

Question 9: Order processing, warehousing, and inventory management are all functions pertaining to:

a polycentric orientation.

physical distribution and logistics.

sales promotion.

personal selling.

chain acquisition.

Question 10: In advertising, a(n) ________ is an agent who chooses graphics, pictures, type styles, and other visual elements and has general responsibility for the overall look of an advertisement.

art director

copywriter

IMC manager

PR practitioner

stylist

Question 11: Japan's Fuji Photo Film asked its advertising agency to develop an advocacy campaign for the United States targeted to appeal both to Wal-Mart and to its customers. This is an example of ________.

local advertising

pattern advertising

global advertising

advocacy advertising

image advertising

Question 12: A ________ company possesses a critical marketing advantage with respect to marketing communications.

domestic

local

global

glocal

multinational

Question 13: Traditional support media include:

indoor posters.

billboards.

newspapers.

magazines.

catalogs.

Question 14: When a company must decide on the composition of its foreign sales force, which alternative is generally the most expensive?

expatriates

third-country nationals

host-country nationals

agents of any nationality

agents of host country

Question 15: Which country or region offers direct marketers the advantage of a well-developed mailing list industry?

United States

Japan

Western Europe

Latin America

South Korea

Question 16: ________ are online retail operations that allow customers to purchase goods and services.

Promotion sites

Matrix sites

Transfer sites

Transaction sites

Content sites

Question 17: ________ -commerce is one of the significant marketing opportunities made possible by the digital revolution.

Multinational

Mobile

Multisegment

Marginal-cost

Multilingual

Question 18: "Small markets don't solve the growth needs of large companies" and "markets that don't exist can't be analyzed" are two principles of disruptive innovation. These principles are integral to:

the five forces model.

the flagship model.

strategic intent.

the innovator's dilemma.

the innovator's dream.

Question 19: In the terminology of the strategic intent framework for competitive advantage, a firm that establishes advantages in a number of different areas has:

attribute diversity.

marketing breadth.

comparative advantage.

layers of advantage.

a "double diamond."

Question 20: Germany's Mittelstand companies have been extremely successful pursuing ________.

cost leadership

differentiation

cost focus

focused differentiation

cost differentiation

Question 21: Which of the following generic strategies best captures the way Harley-Davidson has achieved competitive advantage in the global motorcycle industry?

cost leadership

differentiation

cost focus

focused differentiation

cost differentiation

Question 22: In the 1950s, Sony licensed the technology for the transistor from Bell Labs and proceeded to become the world's leading manufacturer of portable radios. Which strategy was Sony using to gain competitive advantage?

collaboration

layers of advantage

changing the rules

loose bricks

engagement

Question 23: Which form of organization design is capable of integrating geographic knowledge, product knowledge, functional competencies, and customer knowledge?

matrix structure

international division structure

geographic structure

worldwide product division structure

regional management center

Question 24: Marjorie Scardino is chief executive of:

Nissan Motor (Japan).

Pearson PLC (Great Britain).

Ford Motor Company (USA).

Pharmacia Corporation (USA).

Atlas Copco AB (Sweden).

Question 25: Brazilian Carlos Ghosn is chief executive of:

Nissan Motor (Japan).

Pearson PLC (Great Britain).

Ford Motor Company (USA).

Pharmacia Corporation (USA).

Atlas Copco AB (Sweden).