Question 1: ________ is the process of recognizing a problem or opportunity, evaluating alternative solutions, selecting and implementing an alternative, and assessing the results.

• Strategic planning
• SWOT analysis
• Decision making
• Critical thinking

Question 2: The ________ links employees from different parts of the organization to work together on specific projects.

• Committee organization
• Matrix structure
• Horizontal authority
• Vertical authority

Question 3: In the course of a typical day, managers spend time meeting and talking with people, reading, thinking, and sending text or e-mail messages.

True
False

Question 4: A ________ is a written explanation of an organization's business intentions and aims.

• Organization statement
• Vision statement
• Corporate statement
• Mission statement

Question 5: ________ involves implementing the activities specified by strategic plans.

• Strategic planning
• Tactical planning
• Operational planning
• Contingency planning

Question 6: ________ is the process of dividing work activities into units within the organization.

• Compartmentalization
• Departmentalization
• Decentralization
• Operationalization

Question 7: Strategic planning often makes the difference between an organization's success and failure.

True
False

Question 8: An important outgrowth of democratic leadership in business is the concept of ________, in which employees share authority, responsibility, and decision making with their managers.

• Empowerment
• Encouragement
• Development
• Sponsorship

Question 9: A ________ is a structure that places authority and responsibility jointly in the hands of a group of individuals rather than a single manager.

• Committee organization
• Matrix structure
• Horizontal authority
• Vertical authority

Question 10: ________ at every level in the management hierarchy must exercise three basic types of skills: technical, human, and conceptual.

• Managers
• Planners
• Operators
• Directors

Question 11: Management principles and concepts apply to not-for-profit organizations as well as profit-seeking firms.

True
False

Question 12: The ethical tone that a top management team establishes cannot reap monetary as well as nonmonetary rewards.

True
False

Question 13: An ________ is a structured group of people working together to achieve common goals.

• Team
• Culture
• Organization
• Management

Question 14: Planning can be divided into the following categories, except:

• Strategic
• Complexity
• Tactical
• Operational

Question 15: A company that does not emphasize centralization retains decision making at the top of the management hierarchy.

True
False

Question 16: Strategic planning often does not make the difference between an organization's success and failure.

True
False

Question 17: An organization's ________ is its system of principles, beliefs, and values.

• Business conditions
• Corporate culture
• Autocratic leadership
• Operations

Question 18: ________ is the process of achieving organizational objectives through people and other resources.

• Leadership
• Mentoring
• Professionalism
• Management

Question 19: A business begins with a ________, its founder's perception of marketplace needs and the ways a firm can satisfy them.

• Mission
• Vision
• Concept
• Steps

Question 20: ________ is guiding and motivating employees to accomplish organizational objectives.

• Directing
• Planning
• Organizing
• Controlling