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Question 1 - In today's fast-paced environment, individuals are continually trying to do more with the same limited time constraints. In a retail store like Wal-Mart, explain how components of queuing systems can influence customer satisfaction or dissatisfaction. How might the queuing process positively or negatively impact customer loyalty?

Question 2 - Read the article by Satell (2013) entitled "Why The Future of Innovation Is Simulation." (http://www.forbes.com/sites/gregsatell/2013/07/15/why-the-future-of-innovation-is-simulation/#7210fbcb29fd) Based on this article and additional reading and knowledge, answer the following questions:

Under what conditions would you choose to use a simulation model?

What is the simulation process?

Explain the pros and cons of using simulation modeling.

Operation Management, Management Studies

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