Question 1 - Annabel has been working for your company for 20 years. She has developed some difficult personality traits and she does not really fit into the firm. In addition, the work she has been doing has been largely taken over by computers. You wish to make her position redundant but are afraid that she will have a huge redundancy claim.

Question 2 - An influential customer of your business is complaining about the finish able to be achieved by the latest batch of paint you have produced. You think that the problem is being caused by the way his tradesmen are applying the paint. The customer is threatening to take action. You do not really want to be involved in a legal argument with the customer. How can this be solved.