Quality studies, a key quality management process, are routinely completed on clinical and service issues and are required by the various accreditation agencies. Some examples include the following: analysis of member complaints, clinical study of readmissions to the hospital within four weeks, and drug usage for hypertensive patients.

Identify five (5) clinical or service quality studies an HMO might conduct. Explain why they would be helpful to the quality improvement process of the HMO. You may contact a local HMO and query the quality management director.

Must be in APA format with references.