Quality is a term that is used often and broadly in business settings, but what defines quality and how do we know when we have achieved it within a project? While there are many factors that affect quality, these items differ between projects, and a project manager should be able to recognize the targeted quality for a specific project in order to achieve it. Respond to the following:

As a Project Manager, identify a project and establish at least three measures of quality for the project. The measures can be for inputs, processes, outputs, or some other metric you identify as essential to the project. Be specific as to where the quality for the element you name is measured or validated.

• What happens if your idea of quality differs from the customer’s idea of quality? Which definition of quality “wins”? What steps can you take to ensure you and the customer agree on what constitutes the necessary quality for the project? How can you relay the importance of meeting this level of quality to your team?

• Failure to meet project quality does pose a risk to the project. What steps can you as the project manager establish to ensure that this risk is eliminated, reduced, or mitigated? How will you measure the effectiveness of your strategy?