Q1. Which of the following is an incorrect statement regarding the effects of status on interpersonal communication?

a. Status differences in organizations create potential communication barriers between persons of higher and lower ranks.

b. Given the authority of their positions, managers may be inclined to do a lot of listening but not much telling.

c. Communication is frequently biased when flowing upward in organizational hierarchies.

d. Subordinates may filter information and tell their superiors only what they think the boss wants to hear.

e. Higher-level decision makers may take the wrong actions because of biased and inaccurate information supplied from below.

Q2. Nonverbal communication can take place through the physical arrangement of space.

a. True

b. False

Q3. Ethnocentrism is often accompanied by an unwillingness to try to understand alternative points of view.

a. True

b. False

Q4. __________ cultures are very explicit in using the spoken and written word.

a. High and low-continuity

b. Low-content

c. High-content

d. Low-context

e. High-context

Q5. The concept of active listening comes from the work of counselors and therapists, who are trained to help people express themselves and talk about things that are important to them.

a. True

b. False

Q6. The use of computers makes people feel less inhibited, more impatient in what they say, and more likely to engage in __________.

a. the mum effect

b. information overload

c. flaming

d. collaborative approaches

e. feedback.

Q7. Because communication is frequently biased when flowing upward, subordinates may __________.

a. only communicate with their bosses only when they have to.

b. use email as a means to communicate with their bosses.

c. communicate to their bosses only in writing.

d. filter information and tell their superiors only what they think the boss wants to hear.

e. tell their bosses everything they know about a subject.

Q8. In comparing two-way communication with one-way communication, research indicates that __________.

a. two-way communication is more accurate

b. one-way communication is more accurate

c. both types of communication are the same in terms of accuracy

d. two-way communication is more accurate in large firms, and one-way communication is more accurate in small firms

e. two-way communication is more accurate in small firms, and one-way communication is more accurate in large firms

Q9. Semantic barriers to communication involve __________.

a. foreign communication

b. weak communication links

c. breaks in communication transmissions

d. loud noises that disrupt what is communicated

e. a poor choice or use of words and mixed messages

Q10. John dislikes his co-worker, Dylan. Dylan must miss the morning staff meeting as he has other work-related responsibilities to complete at this time. It is John's responsibility to fill Dylan in on what happened at the meeting. Many times John decides to leave out critical details or pointers that may help Dylan to be more successful in getting things done. John is engaging in which communication barrier?

a. Selective listening

b. Filtering

c. Semantic barriers

d. Physical distractions

e. None of the above