Q1. Len emphasizes cooperation and assertiveness in dealing with conflict situations in his department. Differences are worked through together so that everybody's concerns are addressed and everyone gains something in the end. Len uses which conflict management style?
a. Competition
b. Avoidance
c. Collaboration
d. Accommodation
e. Compromise
Q2. Negotiations can break down because of a(n) __________ problem, wherein the parties don't really talk to one another, at least not in the sense of making themselves truly understood.
a. telling
b. selling
c. perceptual
d. hearing
e. cognitive
Q3. In a course team where members are arguing over content choices for a PowerPoint presentation, it might help to remind everyone that the goal is to impress the instructor and get an "A" for the presentation and that this is only possible if everyone contributes their best. This is an example of which indirect conflict management strategy?
a. Managed interdependence
b. Appeals to common goals
c. Upward referral
d. Altering scripts and myths
e. None of the above
Q4. __________ goals deal with outcomes that relate to the "content" issues under negotiation.
a. Relationship
b. Substance
c. Object
d. Discretionary
e. Material
Q5. Whenever he is involved in a disagreement, Harry tries to partially satisfy both his concerns and the other party's concerns through bargaining and appropriate trade-offs. Harry uses which conflict management style?
a. Avoidance
b. Competition
c. Accommodation
d. Compromise
e. Collaboration
Q6. The hard approach to distributive negotiation may lead to a win-lose outcome.
a. True
b. False
Q7. __________ most commonly occurs in the context of the competition and rivalry that characterize firms operating the same markets.
a. Shared organizational conflict
b. Intraorganizational conflict
c. Cross-organizational conflict
d. Interorganizational conflict
e. Extra-organizational conflict
Q8. When people are unclear about how their objectives or those of their teams fit with those being pursued by others, or when their objectives directly compete in a win-lose fashion, which of the following may be the cause of conflict?
a. Unresolved prior conflicts
b. Resource scarcities
c. Domain ambiguities
d. Structural differentiation
e. Task interdependencies
Q9. Which of the following is (are) a common cause(s) of conflict in organizations?
a. Unresolved prior conflicts
b. Resource scarcities
c. Role ambiguities
d. Structural differentiation
e. All of the above
Q10. Ken is being cooperative but unassertive with his employees during a conflict situation. He tries to smooth over their differences but it only produces a false sense of harmony among them. Ken is using which conflict management style?
a. Avoidance
b. Competition
c. Accommodation
d. Compromise
e. Collaboration