Q1: Identify all of the areas of a consumer products company in which statistical quality control can be applied. How do you measure effectiveness of processes using statistical quality control?
Q2: The application of control charts is straightforward in manufacturing processes where you have tangible goods with physical characteristics you can easily measure on a numerical scale. Quality control is also important in service businesses, but you are generally not going to want to measure the physical characteristics of your customers! Do you think control charts have a place in service businesses? Discuss how you might apply them to specific examples.
Q3: Imagine you work for a breakfast cereal company that makes prepared products that are served cold. Your company wants to introduce a new hot breakfast cereal that would require some minimal preparation by the consumer. How would you propose forecasting initial demand for this product? Identify one quantitative and one qualitative technique. How do the techniques complement each other?
Q4: Amazon Fresh offers same-day delivery services on groceries. What is your thoughts on Amazon Fresh? Do you think Amazon Fresh can add profits to the existing business? Do you see any ethical implications to Amazon selling groceries?