Q1. How easy do you find it to contact us?

Q2. How do you rate availability of the following services from ESD?

Use the following rating:
1 -> Poor
2 -> Average
3 -> Good
4 -> Very Good
5 -> Excellent
f) Pest Control & Fumigation Services"

Q3. How do you rate availability of staff in timely manner as regards requests raised?

Q4. How do you rate providing services correctly and reliably the first time?

Q5. How do you rate our responsiveness in our dealing with you?

Q6. How do you rate our performance on delivery time?

Q7. How do you rate our commitment to meet your delivery expectations?

Q8. How do you rate the level of professionalism exhibited by ESD Staff and Contractors in the course of discharging their duties?

Q9. How do you rate ESD facilities (appearance of physical facilities- IA, RA, Airstrip, Head Office (HO) - Intels PHC, ISB/OSB - PHC, Heliconia PHC, Abuja HO Annex, and the Lagos Liaison Office.

Q10. How would you rate our overall performance?

Q11. What did you like most about the services you received from Estate Department (ESD)?

Q12. What is your level of awareness of the ongoing ESD Community projects?

Q13. What is your level of awareness of the ongoing ESD Community projects?

Q14. How do you rate the ongoing project execution works (disruption to your daily activities, noise level, dust generation etc)?

Q15. How would rate the execution of the Community Infrastructure Projects delivery?

Q16. What do you think we could do to improve our services?

Attachment:- customer satisfaction survey.xlsx