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Q. What are the characteristics of total quality management?

Characteristics of total quality management:

1. Get this right first time philosophy

2. Continuous enhancement for example, aims in the direction of zero defects, idle time and wastage.

3. Quality assurance systems and procedures

4. Culture of 'quality is everybody's concern'

5. Participation and teamwork promoted

Operation Management, Management Studies

  • Category:- Operation Management
  • Reference No.:- M9579186

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