Provide two examples of ineffective communication that, Ask an Expert

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Office communication must be direct, sincere, and accurate. Communication must also be done in a way that creates value for the patient (or customer). Identifying bad communication will help show steps that should not be taken in the future.

Task:

You're training a new member of medical team. Your boss has stressed to you that it is significant for all new employees to understand ineffective communication and its outcomes. Provide two examples of ineffective communication that could result in bad customer service in a medical office. Discuss strategies for overcoming perceived service issues.

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