This solution is over 500 words and includes a reference. The solution includes a practical work ex of changing to a new information technology system for storing and sharing documents. The multi-attribute utility theory is used to define how the decision was achieved; from defining the goal to achieving it. Four steps are defined and explanations on what occurred during each in this scenario is provided.

The textbook problem was:
Provide an ex of a decision you or your organization has made recently. Describe the steps taken in making the decision and analyze the process to determine what decision-making model was used. describe your rationale.
Analyze the factors that determine how a decision or problem can be classified as into certain types.