Project Part 1
You will need to demonstrate the required knowledge for providing information from and about records, including the identification and gathering of required records, the interpretation and administration of access rules and procedures, records preparation and delivery, the documentation requirements for the process and relevant legislation, Australia Standards and good corporate governance principles that pertain to recordkeeping management systems.
Describe the appropriate work processes/procedures for providing information from and about records, which include the following:
- Identify specific information or search criteria required by user
- Identify range of records likely to contain information required and ascertain their availability using appropriate finding aids and record systems
- Obtain range of records likely to contain information required by user, and analyse content
- Track records to record any change in location and use in accordance with business or record system rules and organisational procedures
- Explain to user any obstacles to obtaining specific records within specified time and agree a time frame for provision of records
- Identify person requesting record/s and confirm access category, in accordance with organisational procedures
- Apply access restriction rules and guidelines to record/s requested to match access category of requester
- Inform requester of their rights to review the decision where access restriction rules and guidelines prevent access
- Prepare requested information/ records in appropriate formats, and in accordance with organisational procedures and specified timelines
- Mask specific records, or portions thereof, in accordance with access rules and organisational procedures
- Document records retrieved and used to provide information, in accordance with business or records system operation and organisational procedures
- Record new locations provided to user in accordance with system rules and organisational procedures
- Deliver record or record information within specified time frames