Project metrics of "on budget" and "on time" have driven a long-term IT project contracting firm (Aim-to-Please) to deliver projects that fit well within the agreed upon budget and timeline. This is great from the perspective of the XYZ Company contract management organization. From their exclusive agreement with Aim-to-Please, they are getting predictable results.

However, Aim-to-Please is also consistently falling short on delivering all the stakeholder required functionality in the applications. Project stakeholders in XYZ Company have repeatedly told them, "You deliver on time and within budget, but I wish I never had to deal with you again!"

What is to be done by the project stakeholders, XYZ Company contract management, or Aim-to-Please