Project management is a perfect example of a management situation where managers find themselves having responsibility without authority.

In order to work to build authority under these conditions, project managers must:

a. issue strong and clear orders b. exercise political skills

c. adopt a crisis management style

d. adopt Machiavellian tactics

== A top-down approach for designing a report consists of the following steps, except:

a. create a high level outline

b. check the outline for internal consistency

c. add graphic art works

d. annotate the outline with some detail

== According to the 'Emotional Intelligence' school of thought, which of the following is the most significant predictor of an individual's success in an organization?

a. Logical-mathematical intelligence

b. Bodily-kinesthetic intelligence

c. Linguistic intelligence

d. Empathetic ability

== An advantage of the smoothing approach to conflict resolution is that, this approach does not require managers to have great intervention skills.

a. true

b. false

== A prime leadership role in today's chaotic business environment is:

a. path finding

b. organizing

c. controlling

d. administration