PROJ 410 Q 1 Human Resource Transitioning

As your textbook indicated, business process outsourcing has become an emerging trend in most small and large size corporations.  This has been particularly true during the last year and a half, as many companies have turned to outsourcing in order to reduce overhead costs during these recessionary times.  Identify some companies that you have been personally associated with, or companies you have read about that have gone through the outsourcing process for some of its business operations.  How did affected employees react to the outsource process? 

 PROJ 410 Q 2 Globalization and Procurement

For most industries, globalization is arguably one of the more common business trends of the last decade.  As your text indicates, there are several considerations that must be evaluated from a contracting standpoint relative to multi-nation operations and contracting agreements.  Let's take the various contracting considerations presented in your text (and outlined in this week's slides), and lets discuss how they can affect U.S.-based firms seeking a BPO or subcontracting agreement with a foreign company on a region by region basis, including: Canada, Europe, Asia, South/Central America, Canada, and Mexico.  Based on your understanding and/or experiences in these other regions of the world, what do you think are contracting considerations that should be considered and addressed in the BPO contract?