(Answered) Progress of a customer complaint

Management Studies

Problem: Write a brief paragraph about the circumstances under which you might choose to offer a customer an alternative product/ service as part of the problem resolution. (200 words)

Required:

Question 1: List three techniques that might help you and other staff follow up on the progress of a customer complaint that has been escalated.

Question 2: What procedures should an employee follow if a solution to a complaint cannot be negotiated to the customer's satisfaction?

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Business Management, Management Studies

Category:- Business Management
Reference No.:- M91807805
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