Problem:

Task 1:

Outline your role as a leader of your business unit in the contribution to quality that your organization delivers to it's customers, both internal and external customers.

Task 2:

What continuous improvement models have you discovered whilst undertaking the training.

As the manager of your business unit what model of quality/continuous improvement would you adopt for your area? Outline in dot points the steps that you would need to undertake if you were to introduce one of the models to your functional area.

What different communication strategies would you use with different stakeholders to ensure that your message of continuous improvement is received?

Task 3:

Review the documentation outlining your team's performance against organizational quality standards, specifically focusing on customer service. If documentation is not available, please conduct a quality check and undertake some analysis for you business unit over the previous 12 month period.

Analyze your findings and then answer the following questions:

• In what areas does your team perform well?
• What challenges does your team face in meeting customer service standards, both for internal and external customers?
• What specific improvements within your operating environment are required over the next 6-12 months?
• How would you monitor whether your continuous improvement initiatives are working?

Additional Information:

The questions is from Human Resource Management. The questions are about role of leader is to possess all the knowledge and information about the functioning and operations of organization to be capable to efficiently run the organization as well as deliver results. Other questions are about executing continuous enhancement in an organization for attaining better results. The rest of the details can be found comprehensively in the solution.

Total Word Limit: 1876 Words