Problem: You are the head of the catalog sales department of Branford's, a large department store located in Albuquer-que, New Mexico. Most of your 17 full-time employees are high school graduates, and many of them are female. For beginning workers, you pay $2.50 per hour over the minimum wage, plus fringe benefits. Send a message to your employees informing them that management has decided that no one can take vacation or personal days during the months of November and December. The reason, of course, is that the holiday season is your busiest sales period.

Process: Compose a few paragraphs describing how you solved this problem. In narrative form, provide information such as the following:

1. What is the purpose of your message?

2. Describe your audience.

4. What reasons can you give for your decision?

5. How can you stress the "you" attitude and use positive language to explain the reasons for this decision?