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Problem: Computer Simulation

Jack Williams operates a small mechanics shop in his hometown, Lima, Ohio. He works six days a week, Monday thru Friday, 10:00 AM to 6:00 PM and Saturdays from 9:00 AM to 12:00 PM. On a regular weekday, customers’ arrival time is exponentially distributed with a mean of 45 minutes and service time is also exponentially distributed with a mean of 35 minutes. Simulate Jack Williams’ shop for 100 customer arrivals to estimate Average Time in Line and Average Time in System.

Please show all work/formulas with excel solver.

Operation Management, Management Studies

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