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Problem: Bloomberg Businessweek Case In the News

How Chick-fil-A Spent $50 Million to Change its Grilled Chicken

1. Describe how Chick-fil-A's timeline to new grilled chicken followed the four-step control process outlined in the chapter.

2. The goal of Chick-fil-A's new chicken items is to improve the company's image for healthful food. How can the company use clan control to help its employees further its goal?

3. Apply the first three steps of the four steps to managing change to this case. How should the company carry out the fourth step?

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