Problem 1:

"ISO 9001:2000 is an international standard having wide positive effects regardless of the underlying mechanism." Discuss.

Problem 2:

Describe: (i)  Five steps managers can take to facilitate TQM .

(ii)   Five most common TQM pitfalls.

Problem 3:

Behavioural research indicates that typical employees want an interesting job package to face innovation and organisational changes. You as a Manager of change what are the areas to which you would pay particular attention given your organisation is about to undergo similar changes.

Problem 4:

Many organisations seem to believe in management rather than leadership as the latter very often seems to be missing. Do you agree with this statement?