Proactive managers and service providers know to plan for, Ask an Expert

Management Studies

Proactive managers and service providers know to plan for failure to meet customer expectations. The course of action that will help in the long run as well as the short run is to

A. attempt to make amends and learn from the experience.

B. reduce the communications gap.

C. increase the zone of tolerance.

D. assess service standards against service fairness.

View complete question

Operation Management, Management Studies

Category:- Operation Management
Reference No.:- M92024229

Have any Question?Write your Review or question?

Related Questions in Operation Management

Hellofresh is at the forefront of disrupting a multi

HelloFresh is at the forefront of disrupting a multi trillion-dollar industry at the very beginning of its online transition. HelloFresh is a truly local food product, uniquely suited to individual tastes and meal-time p ...

Mmc china joint ventureit had been a very bad morning for

MMC China Joint Venture It had been a very bad morning for John Ross, the general manager of MMC's Chinese joint venture. He had just gotten off the phone with his boss in St. Louis, Phil Smith, who was demanding to know ...

Use the five-step decision-making process 1 develop problem

Use the five-step decision-making process (1. develop problem statement, 2. identify, evaluate and choose alternatives, 3. implement decision, 4. evaluate results and 5. ethical achievements) to analyze the following You ...

1nbsp according to the patient protection and affordable

1. According to the Patient Protection and Affordable Care Act of 2010, children can stay on their parents’ health care insurance until what age? A. 18 B. 23 C. 20 D. 26 E. 21 2. Worker’s compensation insurance rates ar ...

Create a written survey that could be used to collect

Create a written survey that could be used to collect feedback from clients about their satisfaction with the services in your chosen area. (use business technology if possible.if not,explain how business technology coul ...

1 landon a supervisor at kidskrafts would like to inform

1. Landon, a supervisor at KidsKrafts, would like to inform his staff about a new commission-based program that will give them additional income. Which sequence should Landon use to structure this good news message? a. A ...

Forecasting is an important part of a new business process

Forecasting is an important part of a new business process, especially when discussing obtaining investments from outside entities, as you will need to provide a forecast, and justify how ti was created and generated. W ...

Discussioncontrast the primary differences between

Discussion Contrast the primary differences between independent contractors, temporary employees and volunteers. Then, examine two (2) way2 in which each role differs from that of an employee. Justify your response. From ...

Your boss wants to keep up with current trends and research

Your boss wants to keep up with current trends and research in your field but doesn’t have time to do so. He has asked you to read one Journal article per week and give him an Executive Summary. Search a scholarly journa ...

1 which of these represent a valued advantage of a network

1. Which of these represent a valued advantage of a network structure? a) Control over each piece of the system b) An easy switch to this structure from any other type c) Lower costs and flexibility d) Simplicity of oper ...

4,153,160 Questions Asked
13,132 Experts
2,558,936 Questions Answered

Ask Experts for help!!

Looking for Assignment Help?

Start excelling in your Courses, Get help with Assignment

Write us your full requirement for evaluation and you will receive response within 20 minutes turnaround time.

Ask Now Help with Problems, Get a Best Answer

Recent Questions

Ask Operation Management Expert