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Price Technologies, a California-based high-tech manufacturer, is considering outsourcing the company's help desk and is considering three providers.

The following table summarizes the data Price has assembled.

Criterion Weight Provider 1 (rating) Provider 2 (rating) Provider 3 (Rating)
Flexibility 0.5 5 4 5
Trustworthiness 0.1 4 5 3
Price 0.2 4 3 3
Delivery 0.2 3 4 3

The providers are rated based on a scale of 1 to 5, with 5 being the most satisfactory.

Which supplier should Mr. Price choose?

Operation Management, Management Studies

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