Prepare an initial discussion that includes your responses to the questions based on the following scenario. Incorporate two sources into your responses to support your viewpoints.

Scenario: You are the sponsor of a project involving global team members, some of whom have never worked together before. You have requested to attend the next project status meeting to share leadership support of the team's efforts thus far and reiterate the corporate visibility of the team's work. At the meeting, you are first on the agenda and share leadership excitement about project progress and continuing support to ensure project success. After your talk, the status meeting gets underway, only to have the Web-conferencing technology fail intermittently and team members raise specific project issues. The result is chaos, with people talking over one another, and a derailment of the meeting from a status update to a finger-pointing fiasco.

Questions:

• Should you have kept silent through the meeting? Why or why not?
• What could you have done to keep the meeting on topic?
• How could you have supported the project manager in handling the flow of ideas without interrupting the team?
• What might you have done to demonstrate, in a coaching way, more effective communication for team members to make their