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Posing as a representative of an organization with a problem with a product or service, invent reasonable details, including those regarding your employment and your organization (have some fun here?), write a letter in which you make a claim and propose an adjustment for any loss incurred. You might wish to do some brief research regarding warranties on the web. Claims almost always boil down to a request for compensation either in money or in free/reduced pricing for goods or services.

Operation Management, Management Studies

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