Please write the solution of the following problem

Problem 1- What trigger event forced Company X to consider changing the way they produced their product for 20 years? Was the trigger event internal or external? Explain.

Problem 2- Elaborating on the contents of Exhibit 1.4 (Spector: p.10), discuss one of responses to change exhibited by the employees and the three managers and explain why this behavior is a favorable or an unfavorable response for a successful change implementation.

I need experts help to explore trigger event forced by Company.