Please read the case on page 132.

1) Does the revised goal meet the SMART criteria? If yes, explain why. If not, explain why and revise it so it does meet the criteria.

2) What can Doug do now to help his crew leaders be successful? Why?

1) Explain the difference between an organization's vision, mission, and values.

2) How do contingency and crisis management plans differ?

3) Give and explain 3 general ideas to increase accountability of a manager for results.

4) Give and explain 3 general ideas to increase accountability of an employee for results.

5) Give and explain 3 general ideas to increase accountability of a team for results.