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Please explore the following problems

Problem 1- Describe the impact of a company's culture on its success in a customer-focused business environment. Why is company culture so important to a company's customer service plan of action?

Problem 2- What two factors related to an organization's products or deliverables can lead to customer satisfaction or dissatisfaction?

Problem 3- What are the six key components of a customer service environment? Please sketch, explain and comment on with some detail.

I need experts help to find the two factors related to an organization's products or deliverables.

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