Please answer the following questions and cite all references in APA format. Make sure to provide detailed information and examples.

1. Analyze each characteristic of a good directive. Describe a circumstance in which one of your managers did not deliver one of these traits and how it affected your work as well as the work of your entire department.

2. Distinguish the skills required to be a great leader. Defend your position as whether you learn to be a leader or whether these skills are innate. How should leaders motivate their employees?

3. Based on your reading, what steps you would take to ensure that your employees are staying motivated regardless of specific frustrations such as when department's sales goals were not met this quarter.

4. Our book talks about the notion that "morale is contagious". As the supervisor, summarize how you would ensure that there is a high morale during a high stress time period such as allergy season in which your department is extremely busy and during slower times such as summer?

5. A situation has occurred in which employees have suspicions of a pharmacy technician stealing controlled substances during the overnight shift. As the manager, describe the steps necessary to conduct an investigation for these allegations. Defend your approach for disciplinary actions and describe what punishment, if any, you would pursue.