1. Planning involves all of the following EXCEPT:
a Analyzing current situations
b. Determining objectives
c. Determining rewards for goal achievement
d. Deciding actions to be taken
2. Which type of power is dominant when a leader is respected for his knowledge?
a. Expert Power
b. Reward power
c. Coercive power
d. Legitimate power
3. Organizing includes all of the following activities EXCEPT:
a. Attracting people to the organization
b. Specifying job responsibilities
c. Marshaling and allocating resources
d. Motivating employees to achieve their job's goals
4. Which step in the formal planning process is sometimes ignored?
a. Goal and plan evaluation
b. Situational analysis
c. Monitor and control
d. Implementation
5. As one of the key management functions, leading focuses on a manager's efforts to:
a. Communicate with employees
b. Motivate the workforce
c. Stimulate high performance
d. All of the above
6. _______________ involves analyzing a situation, determining goals to be pursued and deciding upon the actions that will be taken to achieve these goals.
a. Staffing
b. Planning
c. Organizing
d. Leading
7. The authority vested in the board of directors is assigned to ________.
a. COO
b. CEO
c. Senior Vice President for legal compliance
d. All of the Vice Presidents
8. Advances in information technology have created powerful:
a. Feedback controls
b. Auditing capabilities
c. Market controls
d. Concurrent controls
9. Narrow spans of control build ____________ organizations.
a. Flat
b. Tall
c. Wide
d. Decentralized
10. Ideally, decision making should be done by:
a. Those people most familiar with the issue to be decided
b. The top management of the organization
c. The customers of the organization
d. The board of directors
11. Strategic goals evolve from an organization's:
a. Mission and Vision
b. Customers
c. Tactical plans
d. None of the Above
12. Which type of power is dominant when a leader utilizes her ability to control punishments?
a. Legitimate power
b. Reward power
c. Coercive power
d. Referent power
e. Expert power
13. The level of planning that focuses on routine tasks and a relatively limited time frame is:
a. Missionary planning
b. Operational planning
c. Tactical planning
d. Departmental planning
14. _______ power is dominant when a leader is followed due to his/her charisma.
a. Legitimate
b. Reward
c. Referent
d. Coercive
e. All of the above
15. Which of the following is(are) a question or questions asked when assessing task performance and group maintenance leadership?
a. Is your superior strict about observing regulations?
b. Is your superior strict about the amount of work you do?
c. Does your superior ask you for reports about the progress of your work?
d. All of the above
16. Performance standards can be set with respect to any of the following EXCEPT:
a. Personality
b. Quality
c. Quantity
d. Cost
17. Which type of control takes place while plans are being carried out?
a. Feedback control
b. Specialist control
c. Preliminary control
d. Concurrent control
18. Departments that are titled marketing, finance, operations, accounting and finance are departmentalized by:
a. Product
b. Geography
c. Function
d. Matrix
e. All of the above
19. Managers conduct _____ audits of other companies and ____ audits of their own company
a. Competition, supplier
b. External, internal
c. Illegal, legal
d. Internal, external
20. Assessing your own company's planning, organizing, leading and controlling efforts is the essential function of:
a. Internal audits
b. Strategic managers
c. Feed forward control
d. Feedback control