PI plans to headquarter the business in commercial space in a local shopping center. The PI headquarters will include private business offices, a reception area, and a conference meeting and planning space to which potential and existing customers will be invited to discuss proposals for painting jobs, paint products, and to complete contracts for painting jobs. The business space will be open to the public to collect information and inquire about PI services, examine paint displays, and view photos and exhibits from ongoing and past painting jobs.

The shopping center in which PI will be headquartered is busy and heavily trafficked with customers every day. The PI owners are concerned about potential accidents on the store property and other liabilities that could arise with customers and employees.

At the direction of your supervisors at BC, you are tasked to develop a plan to identify and minimize potential tort risks that PI faces in its public retail store operations.

PI owners will use the plan to refine policies and procedures to prevent and/or minimize liabilities for PI in the retail facility.

1. identify and describe specific tort liabilities that PI could face in its retail store operations;

2. develop and explain policies and/or procedures PI could implement to prevent or minimize these tort risks;

3. evaluate and discuss how PI owners should orient employees to apply these policies and/or procedures to prevent or minimize identified tort risks.