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Petrie's Electronics Case, Chapter 10, Questions 1%u20135 (page 359).

4. What is the role of a pilot project in information systems analysis? Why do you think the Petrie%u2019s team decided to do a pilot project before rolling out the customer loyalty system for everyone?

5. Information systems development projects are said to fail if they are late, go over budget, or do not contain all of the functionality they were designed to have. Is the customer loyalty program a failure? Justify your answer. If not, how can failure be prevented? Is it important to avert failure? Why or why not?

Operation Management, Management Studies

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