Personality assessment is a popular way of diagnosing individuals and their impact on teams and entire organizations. One of the most frequently used assessments is the Myers-Briggs Type Indicator (MBTI). Many companies offer online administration of the MBTI, including a company called Discover Your Personality.com. You can obtain a free sample copy of a basic MBTI assessment report produced for a fictitious individual by going to their website: http://www.discoveryourpersonality.com/MBTI.html. Scroll down the page and click on the "View Sample" link. You will be directed to an MBTI Interpretive Report for Jane Sample.

Read through the sample report. How might an internal process/program improvement leader use a series of these types of reports to diagnose a team or an organization? What benefits might accrue to the individual team members, the team, and the organization from learning about personality types? What possible dangers might there be in using this type of assessment tool to label and categorize team members? What cautions should an internal process/program improvement leader be aware of in using personality assessments such as the MBTI to drive organizational change?