Performance objective

To demonstrate the skills and abilities to review, evaluate and analyse programs, systems and processes, and to identify variances from plans. To identify and analyse changing trends and opportunities, including new technology and electronic commerce opportunities.
Assessment description

Review the case study ‘AC Gilbert'. Answer a series of questions based on the information provided and any additional research you undertake. Record your response in a Word document.

Procedure

1. Read the case study ‘AC Gilbert' (Appendix 1).

2. Analyse the information provided and prepare a report addressing the following points.
a. Identify the key systems and processes used by AC Gilbert.
b. Develop performance measures, assessment tools and techniques that you would use to evaluate the effectiveness of the supply chain, operational and product service delivery systems.
c. Assuming your measures were implemented, evaluate their effectiveness using the data provided for results up to 1966. Write an analysis on the variances from plans for the key result areas (KRAs).
d. What trends did AC Gilbert fail to identify in the late 1950s? Discuss the opportunities that were missed, including how AC Gilbert could have used this information to grow their business. Also, consider the strengths and weaknesses of the AC Gilbert Company prior to 1960.
e. What specialists could have been consulted to advise on and identify new technology or other commerce opportunities?

Specifications

Deliverable specifications

Quality specifications
1. Identify the key systems and processes used by AC Gilbert, including:
a. supply chain
b. operational systems
c. product/service delivery.

2. Develop performance measures, assessment tools and techniques that you would use to evaluate the effectiveness of the supply chain, operational and product service delivery systems.Performance measures may include (if applicable):
a. key result areas (KRAs)
b. key performance indicators (KPIs)
c. performance reviews
d. service level agreements.

3. Assuming your measures were implemented, evaluate their effectiveness using the data provided for up to 1966. Write an analysis on the variances from plans for the key result areas.
Include discussion on performance with regards to:
a. quality - design/manufacturing
b. sales
c. profit
d. supply chain performance (delivery)
e. business growth - staff and management performance and/or turnover.

4. What trends did AC Gilbert fail to identify in the late 1950s? Discuss the opportunities that were missed, including how AC Gilbert could have used this information to grow their business. Also, consider the strengths and weaknesses of the AC Gilbert Company prior to 1960 in the following areas:
a. market share
b. reputation
c. stability
d. profit
e. sales
f. ability to adapt to change
g. customer service standards
h. innovation
i. employee performance
j. production and manufacturing.

5. What specialists could have been consulted to advise on and identify technology and electronic or other commerce opportunities?Consider:
a. Internal -engineers, production staff, manufacturing staff, sales personnel, human resources personnel.
b. External - marketing consultants, advertising experts, engineers or designers, IT consultants.

Attachment:- Assessment.rar