Perceived vs. Real Traits

Managers should select team members based on three skill areas:

Technical or functional expertise
Task-management skills
Interpersonal skills

Research has shown, however, that team members often judge one another "at least initially" not on the basis of the three skill sets but on the basis of perceived traits. This perception can create tension, especially when managers work to build diverse teams.

Address the following questions:

* Have you ever experienced a time when a team member judged you on the basis of perceived traits instead of your ability, expertise, or education?

* As a manager, how would you counteract the issue of perceived traits within your team?

* As a manager, how would you improve your team's understanding and acceptance of a diverse group?