Listening is key, no matter what approach you use, you find out real motives, what people really want out of a situation, and even what they don't really want but may be requesting or holding out on for other reasons....
People who are good at chronicling facts and making connections make good negotiators, because they are listening and putting the pieces together continuously throughout the process.... so, isn't active listening an important skill or personality trait to have when dealing with conflict and when trying to negotiate through conflict?
100 words or more no fromat needed