Part I:

Locate an online article which provides an example of an organization recognizing the importance of good communication because they are developing, implementing or changing ways that they communicate with customers. Briefly summarize the article, relating information from your reading assignment to how the organization is prioritizing the communication with the customer.

Part II:

The second part of the paper is your opinion and thoughts about what you learned in Part I. Include the following:

Incorporate your own experiences relating them to the information from the textbook that helps to support your thoughts and opinion.

From what you read on the organization, identify ways the improvements in communication could be used to improve the five methods of communication.