Part I

In this week, you will build on the analysis done in the previous weeks to create a quality management plan. Use the three steps of the Shewhart Cycle-Do, Check, Act-to complete your quality management plan.

Tasks:

Create a "balanced scorecard" and a "dashboard" specific to the areas of improvement in your quality management plan to describe performance measurement tools that are broad in scope but summarized in a few key indicators.

Using the selected healthcare operating unit, create a specific dashboard for an operating unit of a healthcare organization.

On the basis of identified weaknesses, the improvement implementation plans, and your knowledge of the unit:

• Create four categories of measurement. They must include both clinical and financial categories. Describe the categories and write a justification for each.
• For each category, create at least three specific performance measures. For each measure, describe how it is calculated and where the data can be found.
• Explain how the performance measures may change if the unit of analysis is the organization as a whole and not a specific operating unit.

Part II

In addition, present a 5-page plan addressing the following quality management plan controls:

• Discuss issues to be considered with the implementation of the improvement program.

Staff acceptance of change

Implementation time frame

• Discuss issues involved in the collection and analysis of data.

Data collection

Data analysis process

• Identify and describe a desired outcome of the quality improvement plan.

Compile all your course project work into a quality management plan report. The report should be a 15-page Microsoft Word document formatted in APA style. You need not use any template for the report; design it on the basis of the specific issue you have selected.