Part I:

Discuss various strategies to managing diversity.

Describe the steps that can be taken as a manager to ensure that work teams are diverse, and describe how to manage diversity on an ongoing basis.

Write a 300- to 400-word summary of the team's discussion.

Part II

Riordan Manufacturing has decided to make a change to company's customer management system. The company does not currently have any formal system for managing their customer information and has traditionally left this up to individual employees. This new system will require all employees to use one customer management system. Your team is now working to help Riordan implement this planned change. Your team must do the following in your role as consultants:

Resource: Riordan Manufacturing Virtual Organization

Review the intranet site for Riordan Manufacturing including Human Resources - Organizational Charts, Employee Files, etc., and Sales & Marketing - Marketing Information Systems.

Create a change management plan of 400- to 500-words. Your plan should include the details from section II outlined below.

1. What are the potential effects of this selected structure on employee behavior?

2. Identify characteristics of the company's culture. What are the potential influences of the corporate culture on employee behavior?

3. Identify the potential sources of resistance to change and develop strategies to manage resistance to change.